FAQ

FAQ

How do I make a payment?

You can pay for your order using a credit card or via PayPal. For credit card transactions, we use eWay, a secure payment platform and we accept Visa, Mastercard and American Express.

To pay with PayPal, you must have a PayPal account. When checking out, you will be taken to the PayPal website and asked to login to your PayPal account. You will then need to complete the payment for your order to be complete.

If you pay via PayPal eCheque, we wil not release the order until the funds have cleared in our account. 

All transactions are charged in $AUD. 

Is my payment secure?

Yes, twoscoops.com.au is a secure e-commerce site, using the latest 128-bit SSL (secure sockets layer) encryption technology.

Can I order over the phone?

Ordering through our website is the easiest way to buy from us and our e-commerce system is secure, so you needn’t worry about using your credit card to make a purchase with us. If you’d prefer to make a purchase over the phone, give us a call on 03 9866 2241 and we can take your payment over the phone (Visa and Mastercard). 

Can I order without creating an account?

Of course you can! But you’ll miss out on earning rewards points and benefits such as faster checkout, promotional deals etc. For more info on creating an account, click here.

How do I know if an item is in stock?

If an item is sold out or unavailable, it will be clearly noted on the product page. If the item is sold out but we’re expecting more in soon, we’ll post the expected arrival dates to keep you informed. If the item is available for you to purchase, we definitely have it in stock! Note - we do stock a few larger items that will ship directly from the supplier.

Item Limits 

We place purchase limits on certain items to ensure fairness for all our of our customers. If customers are found to be exceeding limits by placing multiple orders, orders may be cancelled. 

Help! I don’t know what to buy?!

We know how hard it can be to buy presents sometimes, which is why we created our handy ‘guided search’ bar. Located on the top left of our homepage, the guided search bar lets you enter as little or as much info that you want to, in the following fields: Category, brand, age, price and gender. This will result in a specially generated list of products that fit your search requirements. The more information you enter, the narrower the results will be! The less information you enter, the broader the search results will be. 

My gift certificate / promotional code doesn’t work. Help!

If you’ve tried entering the exact details and they’re still not working, send us an email (info@twoscoops.com.au) with the details of your voucher and let us know the error message you’re receiving. We’ll look into it and get back to you within 24hrs.

Help! I've received some of my items, but not everything! Where are my other items?!

Sometimes we have to send your items in multiple parcels due to the size of the items. Even if we despatch the parcels on the same day, they may arrive on different days. If you have any questions or concerns, feel free to give us a call and we'll look into it right away. 

Do you have any physical stores?

No, twoscoops.com.au is 100% online!

What countries do you ship to?

Currently we only ship to Australia. For more information on shipping and delivery, see here.

I live in the United States, can I buy something from you?

Sure – as long as the item is being shipped to an address in Australia, you can be anywhere in the world to buy from us! Just remember that all prices are listed in $AUD and all transactions will be completed in $AUD.

Do you have a rewards program?

We sure do! Click here to find out more information about the great rewards program twoscoops.com.au offers.

Are my personal details safe?

Yes. Your personal details will never be distributed to a third party and will only be used by twoscoops.com.au to contact you when required. For further info please see our privacy policy here.

 

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we accept:

  • Visa
  • Master card
  • American Express
  • Eway
  • Paypal