Delivery and Returns

Delivery and Returns

CHRISTMAS DELIVERY CUT OFFS - PLEASE CHECK BELOW DATES CAREFULLY. PLEASE ALLOW TWO EXTRA DAYS FOR ALL PLUM DELIVERIES. 

11th December - WA (all), NT (all) & QLD Regional

12th December - TAS (all) and SA Regional

13th December - NSW Regional

14th December - QLD Metro

15th December - VIC Regional, SA Metro

18th December - VIC Metro, NSW Metro

A reminder that we cannot guarantee delivery times under any circumstances. 

Twoscoops.com.au aims to despatch all orders within 24hrs of being received (note: weekends not included). In certain times, this may extend to 48hrs*, however you can rest assured that you’ll be kept fully informed of where you’re order is at. You’ll receive an email as soon as your order has been received, confirming your purchase, and then a second email once your order has been processed and goods have been despatched. This will include a tracking number and instructions on how to track your item.

*Note: Plum Play products ship directly from Plum Play in NSW. Orders for Plum products may take up to 72 hours to be processed. 

1. How much does shipping cost?

Shipping costs depend on where you live and what products you’re buying!

We’ve drawn up a little table to give you a good idea of how much shipping will cost to your place of delivery.

 

 Delivery_table

 

  1. How will my products be sent?

We send our goods with Australia post and Toll Ipec. In peak periods we may send goods with additional reliable delivery companies and couriers, to ensure your products are delivered as quickly and safely as possible. If Australia Post or Toll Ipec attempt to deliver your goods and you are not home, your items will be taken to the nearest depot and you will be responsible to collect them yourself. A calling card will be left for you with instructions on where and how to collect your item. 

  1. How long will my order take to get to me?

Our warehouse is located in Melbourne, Victoria. Once despatched, approximate delivery times are as follows (please note that we cannot guarantee delivery times under any circumstances):

  • Metro: 2 – 6 working days (excluding WA & NT). 

  • Regional/Rural: 3 – 10 working days (includes WA & NT orders).

  • Note 1) - express shipping is available for an additional cost (additional $10 for all standard orders, more for larger orders).

  •     Note 2) - all Plum Play products ship directly from Plum Play in NSW. Orders for Plum products may take up to 72 hours to be processed.
  •     Note 3) - some Little Tikes products ship directly from the Supplier. Orders for these products may take up to 72 hours to be processed.
  1. Can I pick up my order?

No. As twoscoops.com.au is a 100% online business, you cannot pick up your order. It must be delivered to you.

  1. What happens if I’m not home to receive my order?

If you are not home at the time of delivery, our friends at Australia Post and Toll Ipec will leave a note to let you know they came by, with further instructions included.

  1. Where’s my order?!

You can track your order using the consignment number emailed to you when your goods were despatched. For goods sent with Australia Post, look up tracking here: http://auspost.com.au/track/

and for goods sent with Toll Ipec, look up tracking here: https://online.toll.com.au/trackandtrace/

 If you suspect that there’s been an issue with the delivery of your item/s, contact us here and we’ll look into it for you.

  1. Do you ship overseas?

No, sorry. We only ship to Australian postal addresses. 

8. Returns?

Change of Mind - Within 14 days of purchase you may return your items for a product exchange / store credit of merchandise value. Goods will only be accepted in their original condition. Customer is responsible for return postage cost and new delivery costs.

Damaged goods- Within 30 days of purchase you may return your items for a refund of merchandise and freight value or replacement of product. In this situation, we will arrange a return shipping label to be sent to you. 

All returns require a return authorisation by contacting info@twoscoops.com.au

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